Help

No TV found

If "Start searching" finds nothing, check these in order:

• The TV is off or not on the network yet — turn it on with its own remote and make sure it is connected to Wi‑Fi or Ethernet.
• Phone and TV are not on the same Wi‑Fi — mobile data, a guest network or a second router will not work; join the same Wi‑Fi as the TV.
• The router has "AP isolation" / "client isolation" on — this blocks devices from talking to each other; turn it off in the router settings.
• The system hasn't allowed the app to use the local network — see Permissions below.
• If it still can't find the TV, open "Enter address manually" on the Find TV screen and type the TV's local IP address (shown under the TV's Settings → Network, e.g. 192.168.1.10).

Found but shown as "Not yet supported": we don't support that TV's remote protocol yet. Tap "Help us support this TV" to send us a few seconds of read-only TV information — it helps us add the model sooner.

Other brands

Pairing and basic remote keys have been verified on real TVs; app shortcuts, input switching and other features depend on the TV. Experimental: Android TV / Google TV devices. Hisense VIDAA TVs can be discovered but not controlled yet. LG and TVs the app shows as "Not yet supported" are not supported — you can still tap "Help us support this TV" to send read-only TV information.

Pairing fails

• TV shows a code (e.g. Android TV / Google TV): after "Start pairing" the TV shows a code; type it on the phone and submit. You can retype a wrong code; if it times out, tap "Get a new code". Android TV codes are 6 characters and may include the letters A–F.
• TV asks to allow: some TVs use no code and instead show "Allow Just Remote to connect?" — choose Allow with the TV remote. If you pressed Deny by mistake, find the external device / device connection manager in the TV's settings, remove the app there and try again.
• After pairing once you won't be asked again in daily use. If the TV was factory-reset, moved to another network, or the authorisation was removed, the home screen shows "Pairing needed" — tap it to pair again.

Permissions

• Local Network (iOS): the system asks the first time you tap "Start searching"; choose Allow. If you declined, go to Settings → Privacy & Security → Local Network, enable Just Remote, then return to the app and tap "Search again".
• Android / HarmonyOS: the app only needs Wi‑Fi multicast and network state, which the system does not prompt for. Some phones have a "Nearby devices" or "WLAN" toggle under Settings → Apps → Just Remote → Permissions; check it if no TV is found.
• The app does not request camera, microphone, location, contacts, photos or notifications.

Power & standby

• The power key at the top-left of the home screen: tap to put the TV in standby while it's on, tap to wake it while it's in standby; long-press to choose Power on / Standby / Restart TV.
• To wake the TV from the phone, the TV must support and have "Wake on LAN" enabled; on TVs where the app can change this setting, it asks before your first standby whether it may enable it for you. If you decline, standby still works — you'll just need the TV remote to wake it.
• On some TVs (including Android TV) the app can't read the TV's state while it's in standby; the home screen shows "Standby sent · tap to re-check" and recovers automatically once the TV is on.

Shortcuts

• HDMI and other inputs in the Shortcuts list come from the TV's real input list and only show ports with something connected; names are the ones set on the TV (some TVs let you rename a port, e.g. "Set-top box").
• Up to 6 favorite apps: tap Edit and pick from the TV's app list. Some TVs don't expose their app list; on those there are no app shortcuts, and the rest of the remote is unaffected.

Report a problem

Settings → Report a problem opens your email app with the diagnostics ID pre-filled; if no email app is installed, the address is copied instead — please include your Settings → Diagnostics ID in the message. Email: support@maaker.ai.